Shipping & Returns

Domestic Shipping

We are based in Steinen SZ, in the middle of Switzerland. All packages are handled via the Swiss Post. We aim to have your order ready and out within 2-4 business days.

Shipping prices are calculated during the check-out process and are based on the quantity purchased.

International Shipping

All international shipments are shipped via the Swiss Post within 2-4 business days as a small consignment.

Shipping prices are calculated during the check-out process and are based on the quantity purchased and your location. Customs and import duties may be applied to your order when it reaches its destination. We are not responsible for your duty fees. Please note that Switzerland is not part of the European Union (EU).

Missing delivery

As we are a small company, we can’t accept responsibility for packages that have been stolen, delivered to the wrong address, or lost by the Swiss Post or its local partners. If this is the case, please contact us at info@darkmattergrip.com and we will work with you to find a solution.

Returns

We guarantee to deliver our dark matter items in perfect quality. Nevertheless, if there are defects in the delivered goods or you are somehow unhappy with the order, reach out to us directly, preferably by email to info@darkmattergrip.com.